Latest update from 02.03.19
Another review appears on trustpilot
Gianluigi is no longer working for chupamobile
And we have a new email address to send your concerns about payouts
Authors are updating their product pages to protect buyers from placing an order on chupamobile
Protect the community and do the same!
Most buyers don’t know that authors are not getting paid. This is why you need to do everything you can as an author to protect buyers from placing an order. This will lead to them not getting support and your reputation as an author will get damaged.
Other sellers are updating their product pages to let buyers know that they are no longer active on chupamobile but they are still active on other platforms. This is crucial for potential buyers to know that there is nothing wrong with authors or with the mobile developer community!
Do what’s needed to prevent others from falling into a bad situation.
How to do it?
Simply edit your product description and add a notification that you are no longer active on chupamobile but are still active on other platforms.
This simple action will save the reputation of the mobile developer community and of yourself as an author, don’t neglect it!
The Full Story below
We have been receiving many emails from authors on chupamobile.com that they are not getting paid for quite a while now. at last we decided to write this post to inform the community of what we know so far.
MAY 2018
Somewhere around May 2018 people started complaining about not getting paid via chupamobile. they contacted the support which at the time was still responsive.
The support claimed that a big update for the platform is coming up and there are some delays in payment and as soon as the update is completed they will start paying authors again.
Here are some anonymous emails when the support was still active:
OCTOBER 2018
Bad reviews started popping up on Trustpilot about not getting paid on the platform and no support.
Some examples:
January 2019
At this point seems that things get worse as the site also stopped responding. we could also notice that the last promotion was around the first week of January. ever since the site went quiet. no answers from support and more reviews about no payouts keep popping up on Trustpilot.
February 2019
Bad reviews keep appearing about no response from chupamobile and no payouts.
March 2019
Comments are starting to appear from authors demanding to know if anyone managed to get their payouts… the comments appear on chupamobile.
Our Advice to authors on chupamobile
Authors complained that their items kept making sales but they could not support their buyers because they didn’t get paid. This causes damage to the authors on the platform.
Since no one managed to delete their items from the store (chupamobile is not answering to agree and delete the items).
Some authors decided to inform on the page that they no longer support the sales on chupamobile and recommend to buy on other platforms:
We recommend to you to do the same! Not all buyers and visitors on source code marketplaces are aware of the situation with Chupamobile!
this means that when you don’t try to at least inform the buyers that you are an active author on other platforms they might confuse to think that you as an author is the problem!
Since Chupamobile stopped responding you can post the text on your page to inform potential buyers that you are not supporting on chupamobile but you are actively selling on other platforms.
You can edit the page text and if their system block you then you can at least leave a comment. as those seem to get approved automatically.
why is this important to perform?
The mobile developer community must protect itself from what happens in chupamobile. If potential buyers will think that there is no support for source code sales then the reputation of sellers is getting destroyed and they lose sales on all other marketplaces.
To avoid people buying your code on chupamobile do everything you can to edit your product page and clearly inform (in the description and the comments that you are an active seller but not on chupamobile so you ask them to buy on other platforms).
Some authors mentioned that links are not possible and are getting blocked so you don’t need to link to the platforms you are selling on but at least make it clear that you are still actively selling and supporting on other platforms.
It’s crucial that buyers will stay encouraged to buy source codes and trust authors to support them!
I am a buyer and I purchased on chupamobile but got no support, what’s next?
As Sad as it gets you might have fallen a victim to these circumstances. But keep in mind that the author that you bought the source code from doesn’t get paid! imagine how you would feel that people are getting access to your product and you are not getting paid!
Authors stopped supporting to hopefully place pressure and get their funds but no one as of now as far as we know got paid. So the best you can do as a buyer is simply dispute via the payment method that you used (Credit card or Paypal) in case you didn’t get support. At least you will get your money back.
What can I do to protect others?
Leave a review on trustpilot and on digifloor (where seems to be some approval of comments) and let people know about your situation as a buyer or a seller.
Hopefully this will help informing others to stay away from this unpleasant situation.
Here are all sources where you can leave a review about your situation with chupamobile. don’t hold yourself back! you would be surely happy to have such information before you fall into a bad situation, do the same for others!
https://www.trustpilot.com/review/chupamobile.com
www.digifloor.com/top-9-mobile-apps-marketplace-buy-sell-source-code-21 – In the comments section
businessofapps.com/marketplace/chupamobile/
https://www.quora.com/What-is-your-review-of-Chupamobile
https://www.sitejabber.com/reviews/chupamobile.com
Take the time to do good with the community. Help by leaving reviews on all possible sites with your story. This way more buyers and authors will stay away and not join the bad situation that had evolved.
We will keep updating this post as soon as we come across new developments or information.
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